Family support plays a key role in our lives

Being close to the loved ones when undergoing a major procedure provides greater peace of mind to patients, which helps in a speedy recovery.  Family support plays a key role in condition management.      

Insurance companies and healthcare payers are more and more offering the option to seek medical treatment in members’ home countries for a variety of reasons.  It can be an added benefit for the members or part of a cost control program.  Whatever the need is, we can support you.    

Our Program provides your members with the much sought-after option of home-country treatment. Initial assessment by our Access Care case managers will evaluate the necessary treatment and offer advice on the practicality of traveling for treatment. Being surrounded by a familiar landscape and a strong familial support system yields easy carefree and speedy recovery. Family support is the key component in condition management.

The wide-ranging appeal of seeking medical treatment in the member’s home country is continuously being selected by Insurance companies and self-payers. Whether this is offered as an added-on benefit for the members or part of a cost-control plan, we are able to support and guide you.


The Program

A value-added service

Family support during the treatment

Perceived family support is key to a speedy recovery. Recent scientific-based studies registered lower cortisol levels in patients with perceived family support prior to surgery. Patients without family support recorded higher cortisol levels pre and post-surgery resulting in a slower and less effective recovery. 
The impact of family support is becoming a detrimental factor in a fast-paced mental and physical recovery.


Easier navigation of healthcare access
in home country

Home-country treatment ensures less anxiety for patients. Familiarity and appropriate knowledge of how to obtain specific medical guidance, where to go for specific needs as well as how to commute and the absence of a language barrier is fundamental to achieving a peaceful state of mind.


Post-treatment support provided by

Family support is a defining factor in post-care: providing the patient with the required support throughout the day,
ensuring medication is taken on time and reordering medication when necessary, keeping the home tidy, liaising with doctors and family members, and aiding in personal hygiene while in the comfort of the patient’s own family.   


Claims reimbursement management

The program reduces the likelihood of members traveling on their own to seek treatment in their home country, thus eliminating the inconveniences associated with reimbursement claims for both payer and patient. This method reduces paperwork and saves management time while reducing the usual fraudulent practices in substantiating the claims with the ease of verifying the validity of the claims and treatment. The usual practices of performing unnecessary medical procedures, billing insurers for non-rendered or nonexistent services,  upcoding (overcharging) or unbundling ( billing each step of the procedure as an individual procedure), and misrepresenting non-covered treatments will be no longer a worry.



Depending on the type of treatment and the location, the economics vary.  One fact remains a constant, and that home country treatment will be more economical than local treatment in GCC.  Our process starts with an estimate of the cost so you will be able to calculate the potential savings.  The pooled volume we bring to our providers allows for negotiated lower costs of treatment.


How it Works

We work with a selected network of partners in the areas where we operate to provide access to the best healthcare providers in the home country and partner with a selected number of centers of excellence (CoE). The partners due to their volume of business in those territories provide superior discounts as compared to individual referrals.

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